Active Incident

Updated a few seconds ago

Locations

Possible Service Degradation affecting Jakarta on the HTTP Large and ADN platforms.Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP Large, Application Delivery Network

Locations

Jakarta, Indonesia


September 19, 2021 10:15AM UTC
[Investigating] Edgecast Engineers have detected a possible service degradation in Jakarta on the HTTP Large and ADN platforms. Customers may experience slow or degraded performance.

September 19, 2021 10:31AM UTC
[Monitoring] Edgecast Engineers have mitigated the possible service degradation in Jakarta on the HTTP Large and ADN platforms. Traffic has been shifted to surrounding PoPs. Customers should experience improved performance.

HTTP Large

Mitigated Impact

Application Delivery Network

Mitigated Impact

The Video Streaming Service

Normal Performance

CDN Storage

Normal Performance

Transact Storage

Normal Performance

Transact Commerce Acceleration Network

Normal Performance

Route (DNS)

Normal Performance

CDN Control Center

Mitigated Impact

Customer Support Ticketing System

Normal Performance

Logs & Reporting

Normal Performance

HTTP Small

Normal Performance

Purge

Normal Performance

CDN Control Center API

Normal Performance

Live Dynamic Cloud Packaging

Normal Performance

Transact CDN Control Center

Normal Performance

Transact CDN Control Center API

Normal Performance

Configuration Propagation

Normal Performance

Transact Purge

Normal Performance

Customer Support Phone Lines

Normal Performance

Video Streaming Service Features and APIs

Normal Performance

Real-Time Stats

Normal Performance

Load to Edge

Normal Performance

SFTP & RSYNC

Normal Performance

VoD Dynamic Cloud Packaging

Normal Performance

Real Time Log Delivery

Normal Performance

Route (DNS) Configuration Propogation

Normal Performance

Transact SFTP & RSYNC

Normal Performance

Web Application Firewall

Normal Performance

CDN Global

Normal Performance

SNC

Normal Performance

Customer Staging

Normal Performance

Transact Customer Staging

Normal Performance

Scheduled Maintenance

Edgecast Streaming - Internet Explorer 11 EOL NoticePlanned Maintenance

Schedule

September 30, 2021 4:00AM - 4:01AM UTC

Components

The Video Streaming Service, Video Streaming Service Features and APIs

Locations

Global

Description

Edgecast Streaming platform is continuously performing product reviews and security audits. In the latest review, we’ve determined that it is no longer feasible to maintain security and effectively support Internet Explorer 11 (IE11) for the Streaming platform. This has led us to officially end of life (EOL) support of IE11 with respect to Streaming services. Please read the details below carefully. 1. The reason why we are officially ending support? Many companies are officially deprecating support for Internet Explorer 11 and as new security issues/bugs surface the browser developer has stated they will be ending support and may not patch or correct the issues. 2. Timelines Support will officially end on September 30, 2021. 3. What happens after September 30, 2021? We are not making any changes to the platform to block or prevent Internet Explorer 11 browser users from using our services. 4. Are we planning to deprecate support for any other browsers as part of this? No. 5. What action/s do I need to take? None. Edgecast Streaming Support recommends that customers actively plan for the eventual end of life/support of Internet Explorer 11 from the manufacturer/developer and ensure security of their software. 6. Will there be any impact to my traffic? There is no planned or expected impact to your traffic. 7. Do I need to change or update my sales contract? No. 8. Is Microsoft going to End-of-life Internet Explorer 11? Please see Life Cycle FAQ - Internet Explorer for more information on Microsoft’s End of Life for Internet Explorer 11. 8. What are my next steps? Please reach out to Edgecast Streaming Support or your Account Manager if you have any questions. 9. Where do I learn more about Edgecast Streaming Support’s Internet Explorer 11 end of life? If you have any questions, please contact your Account Manager or email us at support@verizondigitalmedia.com. You may also contact our support team at +1 (877) 334-3236.
MIC MIB Power Maintenance - Miami FL Region - Part 1Planned Maintenance

Schedule

October 5, 2021 9:00AM - October 6, 2021 12:00AM UTC

Components

HTTP Large, Application Delivery Network, HTTP Small

Locations

Miami, FL, USA

Description

During the maintenance window, all traffic in Miami (MIC, MIB) will be rerouted to neighboring regions and users may experience a slight increase in response times.
MIC MIB Power Maintenance - Miami FL Region - Part 2Planned Maintenance

Schedule

October 6, 2021 9:00AM - October 7, 2021 12:00AM UTC

Components

HTTP Large, Application Delivery Network, HTTP Small

Locations

Miami, FL, USA

Description

During the maintenance window, all traffic in Miami (MIC, MIB) will be rerouted to neighboring regions and users may experience a slight increase in response times.

History (Last 2 days)

SKZ - Power MaintenancePlanned Maintenance

Description

Traffic for the Transact platform will be rerouted to neighboring POP's during this maintenance. End users may experience a slight increase in response times.


Components

Transact Commerce Acceleration Network


Locations

Stockholm, Sweden


Schedule

September 22, 2021 2:00AM - September 24, 2021 1:00AM UTC


September 22, 2021 2:00AM UTC
[Update] Scheduled maintenance is starting.

September 24, 2021 1:00AM UTC
[Update] Scheduled maintenance is complete.
Notice of Possible Service Degradation affecting Media Control Center Possible Service Degradation

Incident Status

Possible Service Degradation


Components

CDN Control Center


Locations

Global



September 22, 2021 6:41AM UTC
[Investigating] Edgecast CDN Engineers are currently investigating an issue with slow page loads for MCC Portal (my.edgecast.com),

September 22, 2021 8:28AM UTC
[Resolved] Edgecast CDN Engineers have mitigated the issue accessing the MCC Portal (my.edgecast.com). Customers should be able to access the portal now.